General Questions:

What are the benefits of registering with Infinity Photography?

Amongst the benefits are the following: An optional newsletter detailing latest offerings, discounts, news articles etc. Your details will not be provided to any 3rd party company. Allow you to view your orders and previous orders.

What else will the information I provide during registration be used for?

See Security Policies and Procedures.

Why was my order charged a customs fee when it was delivered?

International orders may be subject to customs duties/fees. Unfortunately this is a necessary evil of ordering from overseas. Please do not ask me to ship your package as a gift. I can't do that!

How secure is shopping online at Infinity Photography?

This website automatically encrypts your confidential information in transit from your computer to Infinity Photography using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more information see Security Policies and Procedures.

Can I track my shipment?

Yes if you have chosen a shipping method with tracking in the shopping cart. You will receive a shipping confirmation email when the package is shipped. You can track your package by using the appropriate tracking website.

Can I have goods sent to an address other than my home?

Yes you can. See Terms & Conditions.

I made a mistake in my order! How can I fix it?

If you make a mistake in ordering please contact Infinity Photography/eyetees as soon as possible, I may just catch it in the nick of time before posting. However, fear not if we miss each other, I do offer returns (you pay the postage back to me & I'll pay to post out to you) and will be happy to make any change for you.

Can I cancel an order that I've made with Infinity Photography?

You may cancel an order at any time until it has been dispatched. See Terms & Conditions.

I haven't received my order yet!

I apologize for the delay! If it's been more than 2 weeks since you placed your domestic order, or 3 weeks since you placed your International order, contact Customer Service. Please consult your tracking data (if recorded delivery chosen) before contacting Infinity Photography/eyetees.

 

Questions about Infinity Photography:

How can I contact Infinity Photography?

See Contact.

How can I buy art from Infinity Photography?

You simply add the art you wish to buy to your secure shopping cart and check out. You will be asked to provide your name, address and credit/debit card details securely (we do not store credit/debit card details).

What if I don't like the work when I get it?

You can return any goods that you are not 100% happy with. See Terms & Conditions.

How long will it take to receive my order?

Infinity Photography either has the items in stock or will print to order. Stock items will usually ship within 5 working days. Print to order items will normally ship within 10 working days. Infinity Photography will keep you informed of expected dispatch and delivery dates as well as any delays in shipping originals.

What insurance cover do I have?

If an item is damaged before it arrives with you, we will replace it or refund your money. See Terms & Conditions.

Where do I stand, legally, as an Infinity Photography customer?

See Terms & Conditions.

How will the goods be packaged?

Prints are sent in wide cardboard tubes. Stringent tests have proved this has no ill effects on the shape of the heavy weight paper used.